All travel packages for Travelbakery AS and follow the General Conditions for Package Travel are prepared by the Travel Industry Section of HSH and the Consumer Ombudsman (FO). The terms and conditions apply to package holidays that fall under the definition in the Act on Package Travel of 25.8.1995, section 2-1, and subsequent amendments. The terms and conditions are designed in accordance with. The Act on Package Travel (“Pakkereiseloven”) and the Ministry of Children and Family Regulations to the Act (the “Regulations”), and the supplementary provisions of the Act and Regulations. For additional information please refer to the last pages of this document.
Travelbakery AS reserves the right to change prices. Price changes may occur if, in the period between the conclusion of the contract and departure, there are changes in transport costs, including fuel prices, taxes, fees or charges related to the use of airports, roads, ports or changed exchange rates. Travelbakery AS reserves the right to adjust up or down whether it develops in the traveler's favor, cf. Section 4-5 of the Package Travel Act.
By this writing, the Customer has been informed of the following information pursuant to section 9 of Chapter 2.
1. Destination, itinerary and duration of stay, date and number of nights
2. Means of transport, type of transport and category of transport. Places, dates and times of departure and return travel, places of stay along the way and the duration of those stays, as well as transport links.
3. Location, category and main characteristics of accommodation
4. Target times included
5. Visits, excursions or other services included in the total price agreed for the trip or package tour.
6. If it is not clear from the context, whether any of the travel services are provided to the traveller as part of a group, and if so, the approximate size of the group, if it can be specified
7. If the traveler's benefit from other tourist services depends on effective oral communication, the scope on which these services will take place, and
8. Whether the trip or holiday is generally suitable for persons with disabilities and at the request of the traveller, accurate information on whether the trip or holiday is suitable for the traveller
9. Company name, physical address, telephone number and e-mail address of the organizer, if applicable, intermediary
10. The total price of the trip or package tour, including taxes and fees and other additional charges, fees and other charges, if any. If the costs cannot be reasonably calculated before the conclusion of the contract, indicate the types of additional costs that the traveller may have to pay
11. Payment terms, including the amount or percentage of the price to be paid in advance and the schedule for payment of the balance or financial guarantees to be paid or made by the traveller
12. The minimum number of persons required for the journey or package tour to be completed and the deadline for cancelling the trip if this number is not reached.
I'm 13. General information about passport and visa requirements and about how long it takes to obtain a visa. Information on health requirements at destination and destination.
He's 14. Travellers may cancel at any time prior to the trip or package holiday on payment of a reasonable fee or, where applicable, the standard fees and requirements of the organiser, hotel, agent or other supplier.
15. Optional or compulsory insurance (the customer is obliged to have a valid travel insurance!)
Travelbakery AS operates with an hourly rate of NOK 990 per starting hour and this is invoiced at the time of booking and is non-refundable regardless of the reason for cancellation. Applies to passenger transport (plane, bus, train), accommodation (hotel, apartment, cottage, cruise, bath, etc.) which is not part of passenger transport, rental of cars or other motor vehicles, any other tourist service that is not an integral part of the travel service mentioned herein.
More and more destinations are introducing so-called tourist tax. This is collected at the hotels and is something that the traveler will have to pay at check-out. At the same time, many hotels have so-called resort fees for stays that must also be paid at check-out.
Please note that these surcharges are beyond our control and cannot be prepaid.
We urge all travellers to have valid travel insurance and passports in order before departure and throughout their stay. It is the traveler's responsibility to keep all papers and documents in order.
The following General Terms and Conditions for Package Travel have been prepared by the Travel Industry Section of HSH and the Consumer Ombudsman (FO). The Terms apply to package holidays that fall under the definition in the Package Travel Act of 25.8.1995, Section 2-1, as amended. The terms are designed in accordance with. The Act on Package Travel (“Pakkereiseloven”) and the Regulations of the Ministry of Children and Families to the Act (the “Regulations”), supplementing the provisions of the Act and Regulations. Further, the terms are adjusted in accordance with. EU Regulation on Air Passenger Rights. The terms govern the relationship between the tour operator and the consumer. The travel conditions stated in bold text are special terms for Travelbakery AS and complement the “General Conditions for Package Travel”.
Prices are per person unless otherwise stated.
The agreement between the parties is considered concluded upon confirmed order. If the customer is required to have information on passport/visa conditions in accordance with Art. 4.2., the Agreement shall not be binding on him until such information has been provided.
The Promoter may require payment of a deposit at the time of booking or before an agreed due date. The deposit shall be paid in the manner agreed and within the time limit set. In the case of payment other than cash, the time limit shall not be shorter than six days, unless special reasons so require. If no deadline has been set, the deposit must be paid no later than six working days after booking.
Agreement between Travelbakery AS and the customer is deemed to have been concluded upon confirmed booking. The deposit of NOK 1500 per person is paid within 10 days of confirmation and is deducted from the trip price upon remaining payment. However, the deposit may vary as each hotel has its own booking policy.
If the agreed amount has not arrived in the Promoter's account two days after the due date, the Promoter may cancel the agreement unless the customer can document that payment has been made within the due date.
The balance must be due no earlier than 30 days before departure. Where the duration of the trip, or other, documentable and special circumstances make it reasonable, an earlier due date may nevertheless be set.
As a general rule, airline tickets and/or hotels are paid in full at the time of booking, and always when the booking is made at Travelbakery AS. As a general rule, air tickets cannot be changed and no refund is given in case of cancellation. See section 3.2.
The agreement covers the package travel as it appears from the booking and confirmation and travel certificate or similar document, as well as any additional benefits included in the package tour as agreed between the parties. Otherwise, the agreement also includes any individual conditions of the organizer.
Furthermore, information provided by the organizer on the internet, catalogues, brochures, etc. is part of the agreement unless they are assumed to be irrelevant to the customer's purchase of the package tour in question. The information is also not considered part of the agreement if it has been changed in a clear way before the conclusion of the agreement. In the information material, the organizer shall draw attention to the possibility that the information may be changed before the agreement is concluded.
Connection travel or special country events (excursions, courses, etc.) are included in the package tour only if these are sold or marketed at a total price, or arranged in a way that encourages them to be sold together with the package tour.
The stated price for the journey shall include all taxes, fees and/or taxes Norwegian and/or foreign authorities may impose on the services covered by the agreement. Furthermore, the price shall include any additional supplements for the special requests the customer may have in connection with their booking or other services the organizer has agreed to include in the package trip. Add-ons or discounts relating to the trip or such optional extras or specifications shall be clearly indicated in the price list.
The price of any cancellation protection and/or travel insurance is in addition to the price of the package trip and is not covered by the provisions of this paragraph. The same applies to any connecting trip or land arrangements that are not part of the package tour.
The Promoter may stipulate in its individual terms that the agreed package travel price may be adjusted up or down by changes in government taxes and fees, and/or transport prices and/or the relevant currencies. The method of calculation for such changes must be derived from the conditions.
The Promoter shall, in the event also in the conditions, grant the customer the corresponding right to demand a price reduction if the circumstances under which the Promoter reserves the right to adjust the price up, develop in the customer's favour, cf. Section 4-5 of the Package Travel Act. The notice of price increase must be communicated to the customer no later than the 20th day before departure in order for the price increase claim to be valid. The customer, on the other hand, cannot make a price adjustment in his favor due to circumstances occurring later than 20 days before departure. A price increase of more than 10% of the agreed purchase price gives the customer the right to withdraw from the agreement at no cost to him.
In the notice of price increase in accordance with the above provisions, the organizer shall set a reasonable time limit for the customer's right to cancel the purchase without costs. The deadline cannot be set to less than three working days.
Travelbakery AS reserves the right to change prices. Price changes may occur if, in the period between the conclusion of the contract and departure, there are changes in transport costs, including fuel prices, taxes, fees or charges related to the use of airports, roads, ports or changing exchange rates. Travelbakery AS reserves the right to adjust according to, developments in the traveler's favor, cf. Section 4-5 of the Package Travel Act.
Travelbakery AS operates with an hourly rate of NOK 990 per hour started and this is invoiced at the time of booking and is non-refundable regardless of the reason for cancellation. Applies to passenger transport (plane, bus, train), accommodation (hotel, apartment, cottage, cruise, boat, etc.) which is not part of passenger transport, rental of cars or other motor vehicles, any other tourist service that is not an integral part of the travel service mentioned herein.
The deposit must not exceed NOK 1,500 within Europe. For travel to other destinations, the deposit must not exceed NOK 2 000. Exempt from these limits are trips where the Promoter can document special financial obligations before the start of the journey, e.g. package holidays related to scheduled flights with associated payment obligations for the Promoter or special land events (excursions, courses, etc.) that are part of the package, but where the Promoter is not entitled to a refund in case of cancellation of the land event. In such cases, the deposit can be increased by this documented amount.
Chapter 4 Package Travel and Travel Guarantee Act § 22 Cancellation of the package trip without charge
The traveller has the right to cancel the package before it begins, without paying a fee, if unavoidable and extraordinary circumstances occur at or in the immediate vicinity of the destination which would significantly affect the completion of the package trip or the transport of persons to the destination.
NOTE! Travelbakery AS assumes that the only unavoidable and extraordinary circumstances at the destination or in the immediate vicinity are war and war negotiations, natural disasters, infectious serious diseases, volcanic eruptions, hurricanes and tsunami. Covid-19 is NOT of such a nature that one can cancel without a fee. All other circumstances do not apply beyond the above reasons.
Travels that would otherwise fall under the Package Travel Act, but which are not for private use, are hereby exempted from the provisions of the Package Travel Act, cf. the Package Travel Act §2c — Exemption from the scope of the Act (The Act does not apply to package holidays and complex travel arrangements purchased on the basis of a general agreement between business operators (own organisation number) on the purchase of business trips).
NOTE! Travelbakery AS assumes that the only unavoidable and extraordinary circumstances at the destination or in the immediate vicinity are war and war negotiations, natural disasters, infectious serious diseases, volcanic eruptions, hurricanes and tsunami. Covid-19 is NOT of such a nature that one can cancel without a fee. All other circumstances do not apply beyond the above reasons.
The organiser or intermediary shall offer the customer a separate cancellation protection or cancellation insurance from an insurance company, together with the self-package trip, which ensures the customer the right to claim relief from the contract in the event of a sudden and serious illness of himself or someone in his immediate family, or someone with whom he is travelling, or other unexpected and serious events, see further provisions on this in section 5.3.
Furthermore, the customer must be informed about his access to take out travel insurance with an intermediary or organizer, possibly with an insurance company, i.e. insurance forfeit/damage to travel goods, etc. and to cover medical expenses and possible repatriation in case of accident/illness. The customer must be informed of the need to bring a European Health Card (formerly Social Security Office form E 111) if such travel insurance is not taken out.
If the purchase agreement is concluded shortly before departure, the information following the preceding paragraph shall be provided to the extent practicable. If the right of cancellation is an integral part of the organizer's standard conditions, he is obliged to make the customer clearly aware of this.
Travelbakery AS does NOT sell travel insurance or provide cancellation insurance. This is something that the customer is responsible for himself in all circumstances. Travelbakery, on the other hand, is obliged to inform about the cancellation conditions of an order and its terms.
The organizer/intermediary must inform the customer before the conclusion of the contract, cf. clause 1.2, that the organizer/intermediary is obliged to disclose the visa requirements of the requested travel destination (s) for citizens of the EU/EEA countries, and that the customer must provide the organizer/intermediary with the necessary information about his/her own and/or fellow travelers' passport conditions as soon as possible, so that the information can be provided before The agreement is binding, see section 1. The person who makes a booking for other duties thus to provide correct and complete information about his fellow travellers. This message shall be included in the booking confirmation in a clear and conspicuous manner. Provided specific details of the entry requirements for the selected trip for practical reasons first together with the travel confirmation or later, the customer may cancel the agreement and claim the deposit paid to be refunded in full if the relevant provisions create problems for his travel.
Travellers with a foreign passport from countries outside the EU/EEA area shall be instructed on where to obtain the necessary information if the organiser/intermediary is unable to obtain such information themselves.
The traveller is obliged to provide correct information in accordance with the requirements that the authorities of each country may set as a condition for entry.
If the authorities of the country of destination present new requirements for personal data upon entry or other formal requirements after the travel documents have been issued, the travel organizer/intermediary shall inform the customer to the extent possible.
Travelbakery AS sells travel to the United States. Norway is a member of the Visa Waiver Program and all travelers must complete an electronic ESTA form prior to departure. Form can be found here: https://esta.cbp.dhs.gov/
The questions are the same as on the green paper form with personal and travel information, which the travellers previously filled out on the plane. You can fill out the form in advance without having the travel plan ready. The approved ESTA registration is valid for 2 years. Renewal of the registration is only necessary when changing your name, home address and when renewing your passport.
Travelers who have not obtained ESTA approval by the deadline may be at risk of being denied boarding or entry into the United States. More information can be found on the embassy's website: http://norway.usembassy.gov/. Rules for travel to the United States that require a visa are unchanged.
Rules for travel to the United States that require a visa are unchanged.
All Norwegian citizens must have a passport that is electronically readable. The passport must be valid and not expire less than 6 months after return. Citizens of other nations are encouraged to contact the U.S. Embassy themselves to obtain accurate passport and visa information.
Embassy of the United States
Morgedalsvegen 36
0378 Oslo
Tel. 21 30 85 40
www.usa.no
Before the contract is concluded, the customer must be informed of any health formalities related to the travel and stay.
NB. There are special rules for pregnant women on both plane and cruise travel. There is important and few information regarding this when ordering.
The tour operator is obliged to disclose which airline carries out the different transport parts of the journey. In case of change of airline after the journey has been purchased, notification must be given as soon as practicable and at the latest upon check-in/boarding. In the case of package holidays using scheduled aircraft, the organiser shall give notice of a change of scheduled airline where possible.
The agreement must confirm that the organizer has provided a legally binding guarantee to the Travel Guarantee Fund, as well as provide information on how the fund can be contacted:
The Travel Guarantee Fund
Postbox 1807, 0123 Oslo
e-mail: firmapost@rgf.no
Tel. 51 85 99 40
www.rgf.no
Furthermore, the agreement shall state that the travel agency where the package holiday is purchased is liable to the customer for claims he may make against the organiser. Exceptions are claims that may be claimed covered by the Travel Guarantee Fund.
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The customer has the right to cancel the package trip, and to receive a refund of the amount paid for the package trip, if, at the destination or in the immediate vicinity of the last 14 days before the package trip, acts of war, natural disasters, dangerous infectious diseases or other events that should be equated with the aforementioned are ascertained, and there are reasonable grounds to assume that The conditions will also apply when the package tour according to the agreement is to take place. The right of cancellation shall also apply if the events occur on or along the itinerary and they involve a real risk to the customer. Claims for reimbursement of services that are not part of the package trip should, if payment for such services have already been passed on from the organizer to the relevant service provider, be addressed to the relevant service provider on a contractual basis.
The right of cancellation under this paragraph does not apply if the customer knew, or should have known, the circumstances when he entered into the contract for the purchase of the trip.
NOTE! In any case, the customer will not have the right to cancel their trip due to COVID-19. It is the customer's duty to check whether one is fit to travel and whether all formalities, investigations and requirements have been taken care of in accordance with the destination to which one is traveling. We refer to UD`s travel information on this website https://www.regjeringen.no/no/tema/utenrikssaker/reiseinformasjon/id2413163/
The service fee and hourly rate are non-refundable in case of cancellation for any reason!
Flights are non-refundable, regardless of the time of cancellation, as long as there are non-refundable airline tickets. For the hotel part of the trip or package tour, the following applies:
— Cancellation/change in accordance with the terms and conditions of hotel and accommodation and other related travel services and services.
From confirmation until 21 days before departure: Fee NOK 1000 per person
21-0 days before arrival: No refund regardless of the reason for cancellation!
If the customer's order includes several and the agreed total price is based on discounts or discounts related to the number of participants, the basis for such discounts or refusals may fall away if any of the travelling party cancels. In the event of such partial cancellation, the Promoter shall refund the proportionate share of the agreed/paid price to those who cancel and collect any additional price due to the loss of discounts related to the size of the group from the remaining participants.
PS! Please note that some orders will NOT be refundable. This will be clearly informed at the moment of ordering and MUST be re-confirmed by the customer by email before placing the order. The customer cannot at any time claim a refund afterwards even if it falls under the category of package travel where flights, hotels, transport or other travel services are on the same invoice.
Tickets for theatre, opera, musicals, football matches, restaurant visits, excursions, activities, sightseeing, entrance tickets, boat excursions or the like are not covered by a package tour, cancellation insurance or any protection and are not refundable regardless of the reason for cancellation.
Travelbakery AS does NOT sell travel insurance or provide cancellation insurance or protection. This is something that the customer is directly responsible for in all circumstances, and is obliged to have this in order before departure and during the entire stay for the entire travel party. Travelbakery AS is obliged to inform about the cancellation conditions of a booking and its terms and conditions.
If the booking includes several travellers and the total price reflects a discount or discount based on the total number of participants, a cancellation for one or more of the group may result in the terms of the agreed price no longer being met. This may result in a price increase for the remaining participants.
The organiser has the right to transfer the travellers to another accommodation which is better suited to the size of the remaining group and which otherwise corresponds to the house originally booked. The right to such relocation is conditional on the fact that the move does not reduce the content of the selected package trip, or makes the given information about the package trip or agreed additional benefits no longer be fulfilled.
The customer has the right to transfer the trip to another person who meets the conditions for participating in the package trip. The prerequisite is that the organizer or intermediary is notified of this within a reasonable time before the start of the package tour, and that the organizer and/or the subcontractors he employs are not bound by rules prohibiting such transfer. Scheduled aircraft belong, among other things, to this category of subcontractors. Where the scheduled airline accepts name changes, the company's terms and conditions for this are in addition to the rules in the General Conditions for Package Travel.
In case of transfer, the organizer can calculate a reasonable name change fee per person which must not exceed NOK 600, - per street/road.
The original customer and the new traveller are jointly and severally liable for any such fee and any remaining balance for the journey.
Packages with scheduled flights are not transferable to others.
The organiser's obligation to provide information under the Package Travel Act and these terms shall normally be deemed to be fulfilled towards the new customer insofar as the information obligation is fulfilled towards the person transferring the trip. If there is a need to provide additional information, and this is practically possible, the organizer will still have the obligation to provide the necessary information to the person to whom the trip has been transferred. The organizer has no responsibility if the person who receives the trip does not meet the requirements set by the country of entry.
The traveler can change the day of travel, destination, hotel, etc. for an administration fee that must not exceed NOK 1000, - per person per change, if the organizer has the opportunity to comply with the new wishes. Exceeding the organizer's costs of the change fee amount, the change can be considered a cancellation. The Promoter must then inform the customer that the rules on cancellation for consideration in clause 5.2 will apply.
Scheduled airline tickets cannot be changed after ticket issuance for any reason, even if there are no tickets that can be changed. This will be communicated to the customer at the time of booking.
The organizer may cancel the individual trip if the number of seats or occupancy rate that he has set in his individual conditions as a condition for discontinuing the trip is not sold. The deadline must not be set less than 30 days before the departure day starts. However, for journeys of particularly short or long duration, or of a special nature, other deadlines may be set, see section 5.2. Deadlines that differ from the normal deadline of 30 days must have been particularly clearly highlighted in the terms of the agreement in order to be invoked by the organizer.
Written notice of such cancellation must be received by the customer no later than the deadline. The Promoter is obliged to notify the customer of cancellation after this point as soon as possible. In case of cancellation after this point, all of the customer's paid amount shall be refunded as soon as possible.
The Promoter may cancel a trip without liability if he can prove that it cannot be carried out as a result of obstacles beyond his control and which he could not reasonably be expected to have taken into account when the contract was concluded, and for which neither the Promoter himself nor anyone for whom he is responsible could avoid or avert the consequences. Such obstacles may, under the circumstances, be war or acts of war, natural disasters, dangerous infectious diseases or other events to be equated with the foregoing.
If a trip is cancelled before it starts due to obstacles beyond the organiser's control, he is obliged to refund the customer all amounts paid immediately.Alternatively, the customer has the right to participate in another package trip if the organiser can offer this. If the trip is more expensive than the original, the customer must pay the difference. If it is cheaper, the customer can claim the difference back.
Under the same conditions as mentioned in paragraph 1, the organizer will not be liable for damages if the package trip becomes defective or has to be interrupted as a result of such obstacles occurring after the package trip has begun. If the trip is shortened by the organiser or the customer cancelling it due to such circumstances, the customer will still be entitled to a proportionate price reduction. The Promoter shall, as far as possible, eliminate any risk or inconvenience to the customer. If the trip is interrupted, the organizer is obliged to transport the customer back to the agreed place of return at no cost and with the least possible inconvenience to the customer.The time of repatriation will depend on an assessment of the actual conditions at the place, including the real risk and/or the real disadvantages a continued stay represents. The statements of Norwegian and local authorities shall be emphasised in this assessment.
If the organizer fails to return or postpones it unnecessarily and the customer must take care of the return journey himself, the organizer is responsible for any additional expenses incurred by the customer as a result of this.
NOTE! If payment from the customer is not fulfilled, the organizer (Travelbakery AS) can cancel all services purchased by the customer at any time without the organizer being responsible accordingly. No claims can be made against the organizer Travelbakery AS.
The organizer may not change the terms of the contract or the specifications of the trip to the detriment of the customer after the conclusion of the contract, unless the reservation has been made to change the specially specified performances/specifications, and this is expressly stated by the individual agreement, i.e. travel certificate or other contract document.
The Promoter is obliged to notify the customer in writing as soon as possible if he wishes to change the terms or content after this point. The organiser shall at the same time inform the customer of his right to cancel the purchase of the trip if the changes mean that the trip will suffer from material deficiencies for the customer after the change, or to demand a price reduction if the journey becomes defective. If the customer has not shown this right within three days of notification of the change, he loses the right to cancel the purchase or demand a price reduction.If special circumstances lead to the deadline not being met, the customer is obliged to notify as soon as possible and within a reasonable time.
The organiser shall terminate the journey in accordance with what has been agreed with the traveller, cf. clause 2. Should unforeseen circumstances nevertheless necessitate changes in the journey, the organiser shall ensure, to a reasonable extent, that the traveller is exposed to the least possible inconvenience.
The travel organiser/intermediary shall inform as soon as possible whether matters which he understands, or should understand, have an impact on the traveller. In this context, he must ask the customer the questions necessary to fulfill the obligation to provide information. If the traveller is missing from the journey, the organiser is obliged to do what is reasonably possible to correct the defect as soon as possible.
Cancellation or change of time of flight routes is beyond Travelbakery AS's control. Travelbakery AS will choose an alternative airline that corresponds as much as possible to the journey booked if the customer is affected by cancellation or changes. Travelbakery AS is not responsible for any additional expenses in connection with the change.
Overbooking of hotels occurs. If this happens, the hotel shall provide replacement accommodation in a hotel of the same or higher standard for the traveller. If this does not happen, the customer should contact either our representative who has contact information on the voucher or Travelbakery AS for assistance.
The customer is obliged to familiarize himself with these general terms or the conditions that the organizer has included in his catalog or otherwise.
a) Payment: The customer is obliged to pay the agreed remuneration within the time limit stipulated in the terms and conditions. Substantial non-payment gives the organizer the right to cancel the order. The Promoter may, by its right, cancel services for no reason if the payment has not been complied with before departure. Be it flights, hotels, tickets, transfers, restaurant visits, excursions, etc.
b) Information: The customer is obliged to provide the intermediary or organizer with the relevant information that he understands or should understand is of significant importance for the implementation of the package trip. The person ordering for fellow travellers is obliged to provide correct and relevant information also in relation to these. The organizer is not responsible for problems that arise as a result of personnel or special needs of fellow travelers not being provided in a correct manner. The person who books a package tour on behalf of others is obliged to make sure that the person (s) who will participate in the package trip can follow the rules set by the organizer and that the package trip in question is such that the person (s) can participate in it without any charges for themselves or others.
c) Complaints: The traveller is obliged to notify the organiser within a reasonable time if he discovers a defect which would entitle him to rights under points 8 (a) - (d). If the defect is detected after the package tour has taken place, the customer should, as far as possible, advertise on the spot. In any case, complaints must be made to the organizer or travel agency where the trip is purchased, no later than 2 weeks after the end of the trip, unless special reasons make it reasonable to extend the deadline for appeal.
d) Documents etc.: The customer is obliged to check that the tickets and travel documents are in accordance with the order and that the names of the travellers are in accordance with what is stated in the passport. The traveller is obliged to bring a valid passport, any visa/health certificates, tickets and other documents as may be necessary for the journey. The traveller is obliged to provide such documents as may be necessary for the individual journey, and he himself is obliged to take out the insurances he may feel necessary. The organizer has the right to reject a traveler if the necessary documents are not brought.
e) Considerations for fellow travellers etc.: The customer is further obliged to comply with the organiser's own regulations as presented to him before the conclusion of the contract, the hotel's and other suppliers' rules of procedure, as well as to comply with the rules of the carrier and the local authorities. The customer shall also follow the instructions given by the organizer regarding the time of attendance, place of attendance, etc. during the journey, as well as the orders the carrier or transport manager may give in connection with unforeseen events during the journey. The individual participant in the journey must not act in such a way as to embarrass the fellow travellers or create security or practical problems for the organiser. The organiser has the right to reject a traveller at the start of the journey if the behaviour or condition of the traveller makes it obvious that he cannot meet the requirements of this point.
f) Return trip, etc.: The traveller is obliged to comply with any provisions of the organiser regarding confirmation of return tickets on scheduled flights. If this is not done, the reserved seats cannot be counted as used. Furthermore, the traveller is obliged to keep informed of any changes in the departure time, by contacting the tour operator's representative if the traveller has removed himself from the travel company or otherwise made him/herself unavailable in the last 24 hours before the scheduled departure. The traveller is otherwise obliged to follow the organiser's requests to read the organiser's notice, visit the information desk or reception as long as this does not cause unnecessary inconvenience or inconvenience to the traveller.
g) Consequences of default: Gross violation of these provisions after the relationship has been agreed gives the organizer the right to refuse the traveler concerned further participation in the trip. The organizer is not responsible for any additional expenses in connection with the advanced/modified return journey. The rejected traveller may also not advance claims relating to the part of the journey that is not used.
The customer may be made liable for losses or additional expenses incurred by the organizer in case of gross violation of the above provisions. The customer is responsible for damages and losses etc. in accordance with the usual rules of tort law.
We assume that a traveler has familiarized himself with political, social and religious circumstances that govern the destination. We draw your attention to the fact that crime in some major cities around the world can occur and that thefts can occur during travel. Travelbakery AS strongly recommends that the traveler has travel insurance and keeps important papers and belongings in a safe place during the entire trip.
The customer can cancel the contract before the package tour takes place if it is clear that the package trip will have significant deficiencies. The same applies if the terms of the agreement are changed and the change is to a significant disadvantage to the customer. A price increase of more than 10% shall always be regarded as a significant disadvantage. The customer shall, in the event, notify the organizer of the increase within a reasonable time. Unless special reasons so require, such notification should be given no later than one week after notification of the change was received, or as soon as possible if notification is received shortly before departure.
The customer is then entitled to a full refund of all paid amounts as well as any compensation according to the rules of Section 5-3 of the Package Travel Act.
Alternatively, he has the right to participate in another package tour if the organizer or intermediary can offer this. If the replacement journey is more expensive, the customer shall pay this price difference after deduction of any compensation claims the customer is entitled to under Section 5-3 of the Package Travel Act. If the trip is cheaper, the organizer shall refund to the customer the difference between the original price of the trip and the replacement trip price, if any, added to such compensation as mentioned in the preceding sentence. If the Promoter is unable to offer such a replacement trip, the Customer may purchase a trip equivalent to the original within reasonable limits and hold the Promoter liable for any additional costs of such purchase in accordance with the usual rules of tort law. If such a cover purchase is significantly more expensive than the price of the original journey, compensation cannot normally be counted on.
If the customer, despite his right to cancel the purchase as a result of deficiencies, wishes to avail himself of the agreed trip, the customer is entitled to a proportionate price reduction. If the defect is a price increase of more than 10%, however, the customer's choice is to either cancel the purchase, or participate in the journey at the new price unless otherwise agreed between the parties.
The package tour is defective if it deviates from what is agreed or stipulated in the agreement, and this is not due to the customer or circumstances on his part. However, deviations from the agreement are not considered a deficiency if they are of minor importance, or are of a nature that the customer should expect may occur from time to time. The same applies to deviations in natural conditions over which the organizer neither had nor should have knowledge or dominion. The customer is obliged to report any defects he discovers as soon as possible. Complaints submitted later than the deadlines in clause 7.2. c) of these Terms will normally mean that the customer's rights are lost.
Complainable defects after departure give the customer the following rights:
The customer requires the organizer to remedy the defect if this can happen without unreasonable cost or inconvenience to him. Remediation must take place within a reasonable time and without immaterial inconvenience to the customer. If the customer refuses correction that will remedy the defect, or if he fails to make a complaint to the organizer or the organizer's representative where possible so that correction can take place, he loses the right to further claim.
If the defect is not remedied, the customer is entitled to a proportionate price reduction, possibly covering the reasonable expenses incurred by the customer by correcting the defect himself when the organizer has not been able to do so.
If the package tour is significantly deficient and the purpose of the package trip is for that reason significantly flawed, the customer may cancel the contract and claim back the amounts paid in accordance with the agreement. If the customer cancels the contract in accordance with this provision, he is entitled to free transportation back to the place of departure or to another place where the trip should have ended, if the package tour contains transport elements. The rules of art 6.2., paragraph 3 shall apply in the same manner.
If the package tour is defective and this leads to the customer suffering losses, the customer may demand compensation from the organizer. The customer may, where he has not suffered any loss, claim compensation if the defect has caused the customer significant disadvantage. The Promoter's liability for damages after the incident is lost if the Promoter can prove that the defect is due to circumstances beyond the Promoter's control and which he could not reasonably be expected to have taken into account at the time of the agreement, and which neither he nor anyone for whom he is responsible could avoid or avert the consequences. In any case, the organizer is obliged to provide the customer with the necessary assistance as quickly as possible.
Where there are deficiencies in connection with transport, the compensation rules in special legislation in transport law apply before the compensation provisions in the Package Travel Act. The customer can choose whether to claim his loss reimbursed at the organizer or directly from the carrier.
Regardless of whether the organizer is liable for compensation in accordance with the above, the traveler is obliged to limit the loss as best he can. Compensation cannot be claimed for loss or damage caused by the traveller's own negligence or circumstances.
The provisions can be found at this address: Relationship with EU Regulation
In the event of delays, cancellations and/or overbooking, the rules laid down in the aforementioned EU Regulation apply, so that the Promoter is equated with the airline in which the Promoter uses its own or hired aircraft for the transport. The Promoter is responsible for ensuring that the customer receives written information about his passenger rights where situations arise that trigger such rights. Where the organiser uses scheduled flights, the duty of information rests with the scheduled airline. The rights granted by the EU rules to the passenger also apply primarily to the scheduled airline.
Where the passenger is paid the amount of compensation in accordance with. Under EU rules either from the organiser or the performing airline, this amount shall be deducted in the calculation of any price declination/compensation under the Package Travel Act.
Where the EU Regulation gives the passenger the right to cancel the contract of carriage, this does not apply to the rest of the package trip unless the defect is such that the conditions for cancelling the purchase of the package travel are present, cf. Art. 8. Minor delays do not usually give the right to rescind the purchase of the package trip. If the passenger chooses to cancel/cancel the purchase of the trip in accordance with the provisions of the IEU Regulation, but the conditions for cancelling the purchase of the package trip under the Package Travel Act are not present, the customer shall only have reimbursed the part of the purchase price that relates to the transport. The tour operator is obliged to inform the customer that a full refund of the package travel price will not take place.
I. Deviations from the agreement which are of minor importance for the implementation of the departure or which have not had an impact on the choice of package travel.
II. Deviations from expectations the customer has had that are not created by the organizer, such as other building standards at the destination or other destination conditions, if the conditions the customer complains about, must be considered to be “normal” at the destination.
III. Abnormal weather and other natural conditions the organizer did not have or should have known about
IV. Conditions that the traveler must count on may arise from time to time and that are beyond the control of the organizer or that do not deviate from what is considered stipulated in the agreement. Change of residence due to overbooking should not be considered as 'normal deviations'.
V. Delays during transport or changes in departure/arrival times, when the stay at the destination is not shortened by more than a maximum of 6 hours for journeys of less than 5 days, or 8 hours for journeys between 5 and 8 days, or a maximum of 12 hours for journeys lasting more than 8 days. If the delay/change in departure/arrival times is due to measures taken by aviation authorities, exceptional weather conditions, congestion in the airspace or other similar circumstances beyond the control of the organiser or carrier, they are doubled ahead of the specified deadlines. The fact that the relationship is not classified as a deficiency under this provision does not prevent the customer from having the assistance and any compensation to which the customer is entitled under the said EU regulations.
VI. Deviation from the agreed due to the customer's own circumstances.
If the traveler has a complaint about errors or deficiencies, it should be addressed at the destination, either to the contact on the voucher, via the hotel or directly to Travelbakery AS. This is in order to give us the opportunity to decide on the complaint as early as possible and possibly correct errors or omissions.
If the traveler wishes to submit a written complaint, it must be in our hands within 2 weeks of returning home.
Complaint is sent to
Travelbakery USA
Kornsilvegen 58 A
2316 Hamar
In the event of a complaint, the traveller should be made aware of the complaints procedure, and that if the customer's complaint/claim is not met or the parties agree, the case may be brought before the Complaints Board for Package Travel or another dispute resolution body and any complaint fees in this regard.
These General Conditions for Package Travel apply from 1.4 2007 and supersede from the same date corresponding terms from 1.4 2004.
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